Article not delivered, mailbox broken into | Members help members

dutz.re-use · 2026-03-25T08:55:46.384000Z

Hello, I have valid proof of delivery. Now I have received a request for an item not received. The buyer said that his mailbox was broken into and the item he ordered is no longer there. Do I have to refund the buyer? The mailbox being broken into is beyond my control, and DHL has issued proof of delivery. Does seller protection apply in this case?

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Article not delivered, mailbox broken into | Members help members | eBay Germany