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Received item badly damaged: What are my next steps?
Summary: griene24 reports that an item bought via eBay arrived badly damaged and dirty. The seller is refusing to accept a return or provide compensation. griene24 is asking the community for advice on how the situation can be resolved and what measures eBay offers in such cases. Experiences and tips from other users are welcome.
Dear community,
I recently bought an item on eBay that unfortunately arrived heavily soiled and damaged. Unfortunately, the seller is uncooperative and is refusing to accept a return or provide compensation.
What steps can I take now to find a solution? Have any of you had similar experiences and can share tips on how you handled the situation? What options does eBay offer for resolving issues like this?
I look forward to your advice and experiences.
perfect-sally
Mentor2 weeks agoHello @griene24
Please open a return with the reason that the item does not match the description. The seller must pay for return shipping and refund you after receiving it back.