Item returned incomplete and I’m supposed to refund | Members help members

egoist63 · 2026-05-12T15:33:02.528000Z

Hello, I sold a converter.Shortly afterward I received a positive rating and then a return request with the reason "doesn't work/defective"I agreed to a return and got the converter back.But the converter was not sent back completely. A terminal strip is missing. I sent this info to the buyer via eBay. I didn't get a reply.Today eBay wrote to me saying I should refund by 20/05/26.I don't want to do that as long as not all parts have been sent back.the eBay item number is 196945114048Do I have to refund even though not everything was sent back? Thank you very much in advance

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Item returned incomplete and I’m supposed to refund | Members help members | eBay Germany