I sold a camera to the UK.The buyer received the item broken and wants his money back. I can understand that well and don't want to leave him hanging either. (it's a private sale) Actually, the shipping company's insurance applies, right? I can prove (photo/video) that the camera still worked before I sent it. So I'd like to file an insurance claim. Unfortunately, the buyer refuses to send me the necessary pictures. He did send pictures, but they aren't enough (details are missing, etc.) he...

That’s obviously not nice. You won’t be able to avoid a return. I don’t know how long the deadline is at UPS to file a claim, but I think there’s a 99% chance the damage will be rejected there too.

Item was delivered damaged | Members help members

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Item was delivered damaged | Members help members | eBay Germany