Returning item blocked | Members help members

friedrich179 · 2026-04-26T08:45:01.727000Z

I want to return an item. I selected "Item does not match the description." On the page that follows, I can enter text and upload files. I don't want to do either. But the "Continue" button stays greyed out and clicking it has no effect. How do I proceed from here?

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Returning item blocked | Members help members | eBay Germany