Foreign buyer abuses return | Members help members

k_bartman · 2026-05-28T08:58:37.552000Z

Hello, A buyer from France is abusing the eBay return system. A few days after confirming receipt of a working item by leaving your "exaggerated neutral feedback," she claims to have received a defective item! That's fraud ... if I agree to a return, I will definitely receive a different item (namely the defective one) and definitely not the one I sold to the buyer. Since she declared the item as defective in the return process (the attached image as proof shows a completely different item), I as the seller cannot exclude the return. How should I proceed as the seller ...

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Foreign buyer abuses return | Members help members | eBay Germany