Payout withheld because of old tracking number, new tracking number has been delivered | Members help members

xiao5232 · 2026-03-04T16:31:27.857000Z

Hello everyone,I'm a seller on eBay.de and have a problem with the tracking or the payout. There are two tracking numbers stored in the order:•Old tracking number: status “shipped/in transit” (this one is no longer valid)•New tracking number: status “delivered” (the package has arrived)Background: The original shipping label was overweight when I dropped it off, so I had to buy a new label on site and then added the new tracking number to the order. Now eBay shows the new number as “delivered,” but the old number is still listed as “shipped,” and I'm worried that eBay will therefore withhold the payout or later show “not delivered.”My questions:1.How can you get eBay to use only the delivered tracking number for the delivery confirmation/decision?2.Does eBay have to correct the process manually (ignore/disconnect the old number), and how do you get that started?3.What proof is best for this (drop-off receipt, receipt for label swap due to overweight, screenshot of delivery with the shipping carrier)? Thanks for any tips!

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Payout withheld because of old tracking number, new tracking number has been delivered | Members help members | eBay Germany