Payouts withheld for days, account restricted, always new documents | Members help members

topelektrohaus · 2026-03-27T13:01:23.398000Z

Hello everyone, since March 10 my payouts have been withheld because of a restriction on my account. Even though I immediately submitted all requested documents several times, new proof keeps being demanded. To this day I still do not have a clear list of which orders are specifically affected and which documents are supposedly still missing. In addition, my account shows an available payout that I still cannot withdraw. At the same time, an XXX employee told me that this payout was possible. I simply cannot understand that, because it contradicts the actual account review. We are talking about a high five-figure amount. Has anyone had similar experiences, and is there a contact at eBay you can turn to when you only get contradictory statements?*Update from @samantha@ebay *"We have taken another look at the situation, and the request for documents and the review of payouts follow fixed processes that apply to all sellers - especially when sales volume is high or when evidence is not sufficient. In such cases, additional documents may be requested and payouts may be temporarily withheld."I am happy to share the email:"As we have already informed you, a payout is only possible once all proof of ownership has been provided. The payout is also only for items that have been demonstrably delivered to the buyer (tracking number)."Reply: additional ones? or all documents?1. So far >90% of the shipment has been delivered and has a tracking number.2. The available payout cannot be paid out. Is XXX's response serious?If you want to appeal the withholding of your payouts, you must do the following:First email on March 10.*Upload proof that you purchased the item(s) you recently listed on eBay. This can be a manufacturer invoice or proof of purchase. Please make sure your documents are current, valid, and legible. Your name and your eBay username must be visible and must match the login details of your eBay account. *ONE PIECE OF EVIDENCEOne piece of evidenceone piece of evidence

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