Automatically newly created terms for returns (30 days instead of 1 month) – how can this be prevented? | Members help members

hundenlose · 2026-07-06T08:27:22.822341Z

Hello everyone,I have a problem with the policy settings in my seller account and hope that someone here knows a solution.Although I actually only want to use a single return policy for my listings, the system keeps automatically creating a new, additional policy on its own. It then gets called something like “International” followed by a number in parentheses.I’ve noticed two things about this:In this automatically newly created policy, a return period of 30 days is incorrectly stored, even though my standard policy is set to 1 month as desired.When I manually merge the affected listings again and change them to my desired policy, it doesn’t take long before the system later creates a new policy with a 30-day return period anyway.Has anyone else observed this behavior as well? Why is a new policy being created here on its own, and how can I permanently prevent this automation so that only my own policy is used?Thanks in advance for your help!

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Automatically newly created terms for returns (30 days instead of 1 month) – how can this be prevented? | Members help members | eBay Germany