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Automatic positive reviews for eBay sellers
Summary: joerg2008 expresses confusion over who should rate first in transactions on eBay, arguing that sellers often receive automatic positive reviews while buyers do not. perfect-sally explains that feedback is voluntary and suggests that it doesn't matter who rates first, as sellers need reviews to show reliability. petersmodellbahnstuebchen shares their practice of reviewing buyers immediately after payment, noting that resolving issues post-delivery is part of the process. The discussion explores the fairness of the review system and different perspectives on when and why reviews should be given. joerg2008 agrees with this approach, emphasizing open communication and resolving issues before finalizing a review.
Hi,
I'm still not clear which side should rate first. If it's purely about the transaction process, shouldn't the seller rate first?
with most sales, it goes like this: first payment, then delivery. But as the buyer, I can't do more than pay on time. So my part of the action is actually done and ready to be rated. I don't quite understand why eBay gives automatic ratings for sellers
but not for buyers. The seller gets a positive rating and the buyer gets nothing. Why should that be?
Best, Jörg and thanks for any replies
petersmodellbahnstuebchen
Mentor2 weeks ago@joerg2008
Hi Jörg,
as @perfect-sally already wrote, every seller can decide that for themselves.
I myself belong to the camp that rates a buyer right away when they have paid. I try to clarify any possible problems after delivery with the buyers. In my opinion, a buyer is more likely to be willing to rate the seller if they have received one themselves first.
You can argue about the point or absurdity of automatic seller ratings, but that is a decision by Ebay.
Best wishes from the Baltic Sea
Peter
joerg2008
OP2 weeks agoHey Peter,
I think exactly the same way. I don’t check Ebay every day or every week, but when I see that I’ve been rated, I give one back too. If I have a problem as a buyer, I ask first and wait to see what happens. If the problem then gets solved and I’m satisfied, I leave a positive rating, just as it should be.
Best, Jörg
perfect-sally
Mentor2 weeks agoAnd you think that because you paid on time, you’re entitled to a rating?
Ratings are voluntary, and this topic has been dragging on forever through eBay about who should rate whom first.
I’m wondering what the problem is with rating a seller or the item after the item has arrived and you’re satisfied with it. It really doesn’t matter who rates first.
joerg2008
OP2 weeks agoI’m aware of that. But that then contradicts itself when eBay automatically leaves feedback
perfect-sally
Mentor2 weeks agoI don’t think so. Sellers need their ratings to show buyers that they’re reliable and don’t sell junk.
Buyers don’t need ratings; they can buy with 0 ratings too and don’t need a reputation.
joerg2008
OP2 weeks ago · EditedDon't really know, no rating for the seller is not a bad rating for the seller. And when it comes to things like decency, trust, and that sort of thing, that should go without saying.
That is my position on the topic of how we treat each other and human behavior.
If you want to see eBay as nothing but a cash machine and economic factor, then sure, there's no need for any human interaction at all
joerg2008
OP2 weeks agoWhat just occurred to me is that the rating process is supposed to ensure fair trading. Now it can very well be that I rightly rate a trade negatively and the seller then, with their rating, only rates my rating but not the part I did toward the purchase. On the other hand, what speaks against a seller, if the money arrived on time, rating that positively?
petersmodellbahnstuebchen
Mentor2 weeks ago@joerg2008
In my opinion, there’s nothing against rating right after payment. Any subsequent problems will be resolved as far as possible.
However, if I think I’m being taken for a ride, e.g. to force a retroactive discount, that buyer becomes a former buyer for me.
Best wishes from the Baltic Sea
Peter
perfect-sally
Mentor2 weeks agoA payment is not a contribution toward the purchase anyway, but a basic requirement for a purchase to even come about.
And since for a long time now the payment processing has unfortunately been inserted in between, and a seller does not get their money directly, many sellers simply won’t rate that.
And if a seller then rates your negative rating, it still remains positive and may then possibly violate principles and be deleted.
joerg2008
OP2 weeks agoThat’s probably true, that payment is a prerequisite for the sale, but not necessarily the time of payment.