Automatic refund

Question

How can I prevent eBay from initiating an automatic refund. We were not able to check the receipt of the return, and it is simply refunded. I make this decision. In addition, by law we are entitled to 14 days for the refund. By what right does eBay decide over the head of the business owner. Maybe I just checked the wrong box somewhere. But nobody really understands this opaque "settings system" from eBay anyway. Regards Denis

perfect-sally · Accepted Answer

You may have 14 days by law to issue a refund, but on eBay the deadline is much shorter! As far as I know, it’s 2 to at most 3 days there, and if it still hasn’t been refunded then the buyer can get eBay involved, and if eBay has to issue the refund, you get a defect on your account. Why it was refunded automatically, an eBay employee may be able to tell you if you give them the corresponding item number.Good morning @anna_s@ebay could you please take a look once TE has mentioned the i...