Basic Shop subscription cannot be booked – "no payment method on file", even though SEPA direct debit is set up | Members help members

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Basic Shop subscription cannot be booked – "no payment method on file", even though SEPA direct debit is set up

Summary: checkpo-75 is having trouble booking a Basic Shop subscription on eBay, even though a SEPA direct debit mandate was successfully set up. eBay Support said that the bank account on file is not suitable for direct debits, which checkpo-75 can’t understand, since other SEPA direct debits work without any problems. They suspect that the account has not yet been fully activated as a seller account and are asking the community for advice on how to solve the problem. perfect-sally suggests that an eBay employee take a look at the issue.

Hello everyone,

I have an existing business eBay account and would like to start selling actively for the first time. So far I have not used the account for buying.

I was able to successfully save my SEPA direct debit mandate. However, when I try to book the Basic Shop subscription, I get the message that no payment method is on file.

When I asked support, they said my bank account was "not direct-debit capable". I can't really understand that, since several other SEPA direct debits have already been processed through the same account without any problems — so it's not the bank or the account itself.

My question: Is it possible that my account is recognized as a business account, but not yet as a fully-fledged seller account, and that's why the payment method for the shop subscription isn't accepted? If so: how do I specifically enable my existing business account as a seller account? Do I first need to create an offer or complete an initial sale, or is there a separate activation step that I've missed?

I would be very grateful for any tips from the community on how I can solve the problem in a targeted way.

Thanks and best regards

checkpo-75

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Posted 2 weeks ago · Edited 2 weeks ago·Last reply 2 weeks ago

2 comments

verena@ebay

Mentor2 weeks ago

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Hello @checkpo-75 ,

thanks for your post!

To convert your eBay account into a seller account, you actually first need to list an item and, as part of that, also provide your payment details and verify your information.

You can find here and here all the necessary information about the whole process. 😊

Thanks for the mention, @perfect-sally ! ❤

Best regards

Verena

perfect-sally

Mentor2 weeks ago

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Hello @checkpo-75

an eBay employee is looking into this and will reply here.

@verena@ebay could you please be so kind? Thanks 🌺