Complaint for legal protection | Members help members

othmanhassan · 2026-03-26T13:22:39.061000Z

Dear Sir or Madam,I am asking for your support in a warranty case with a commercial seller on eBay.On 13/05/2025, I bought a Samsung Galaxy Z Fold 4. Before the purchase, a 24-month warranty was stated.After less than a year, a display defect occurred without any drop, breakage, or improper use.I sent the device back to the seller. At first, I was confirmed in writing that the device could not be repaired and that I would receive a full refund.This promise was later withdrawn without explanation. Instead, the device was forwarded to Samsung without my consent.After that, I was asked to either pay €689 for a repair or €50.In my view, the seller is refusing the statutory warranty and is trying to impose unauthorized costs on me.Since this is a commercial seller, I ask you for a manual review of the case as well as support in resolving it.I also ask for confirmation that my complaint has been documented.Thank you very much for your support.Kind regardsOthman Hassan

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Complaint for legal protection | Members help members | eBay Germany