Complaint about eBay Plus | Members help members

ffjbq · 2025-09-23T14:27:00.304000Z

Dear community members, Yesterday I bought a smartphone on eBay (order number: 25-13590-88182). Today the seller canceled the order with the reason “not available for delivery.” As a result, my one-time-use eBay Plus voucher worth €20 has expired. It is completely incomprehensible to me why I should bear the loss, even though the cancellation was initiated solely by the seller. Please also note the messages between the seller and me, which clearly show that the seller requested the cancellation due to the inability to deliver. Can I ask eBay in this case to provide me with a new €20 eBay Plus voucher as compensation? Attached is the screenshot of the communication with the seller Kind regards

Discussions

Complaint about eBay Plus | Members help members | eBay Germany