Order from the USA is not being shipped, cancellation refused | Members help members

fkl996 · 2026-02-05T12:34:44.445000Z

Hello dear community,I ordered something from the USA via eBay weeks ago and, of course, have already paid for it. Unfortunately, the seller is now completely unresponsive; I’ve written several times asking whether the shipment will still be sent. When no replies came, I tried to cancel the purchase, since I had the option to get the same item here in Germany on another platform.Unfortunately, my cancellation was rejected by the SELLER. Honestly, I no longer understand what’s going on. I can’t seem to find eBay customer service anywhere to ask about it.In my order under “Purchases,” it says the item hasn’t even been shipped; since the purchase, the status has only shown “paid.”I don’t know how I’m supposed to get my money back now. The seller obviously has no interest in replying to me, and after all, we’re talking about more than €100.To be honest, I also feel a bit let down by eBay; I’m not noticing much buyer protection here.Has anyone ever had a similar problem? And knows what I could do?Thanks in advance! 🙂

Discussions

Order from the USA is not being shipped, cancellation refused | Members help members | eBay Germany