Order from eBay from China and German customs | Members help members

crima12 · 2025-09-02T13:05:40.671000Z

On 18/07 I ordered a lens from China. eBay handles the customs stuff, of course... The seller first shipped it rather late, then the package was lost. Then I got a message saying my address was wrong, which of course wasn’t true. On Saturday I then got a letter from customs saying that the package was incorrectly declared by the seller and that I could pick it up at customs. Today I went there, one-way travel time 45 minutes. At customs I was told that a number had to be checked and that I could wait. After another 2.5 hours of waiting, I then refused acceptance because there was still no result. 4.5 hours and fuel wasted for nothing.In the meantime, eBay has suspended the case I opened until 09/09. That means I can no longer write to the seller or do anything else. That annoys me even more.I’d now really like my money back, but I don’t have a phone number or anything similar from eBay. Does anyone know how I can get in touch with someone?

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Order from eBay from China and German customs | Members help members | eBay Germany