Order with tracking did not arrive | Members help members

paschimme-0 · 2025-09-02T13:06:39.499000Z

Hello everyone,I shipped an item with (limited) DHL tracking, and it can also be tracked up to the last distribution center. On eBay it shows "Delivered," however the item still hasn't arrived with the buyer to this day (possibly lost between the last distribution center and the destination address). The buyer naturally wants their money back now, but I would at least like to know what happened to the shipment. It was supposed to arrive on August 18. Is there anything that can be done here, or is all that's left for me to do to initiate the refund? Unfortunately I can't submit a DHL investigation request, since it wasn't a parcel, just a large padded envelope. Thanks a lot for your feedback! 🙂

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