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schnabellex · 2025-10-21T13:58:46.436000Z

Hello!I’ve got a problem I’ve been stuck on for a few days. I sold a watch. The buyer’s shipping address was wrong (post office branch specified). Since the buyer could no longer change that, we agreed that I would buy a label (small parcel) through the DHL app. The item arrived with the buyer, everything was tip top. I entered the tracking number. Since it’s a small parcel, there is (according to DHL customer service) no real tracking number, only a shipment number, so it shows the shipment number on the item as incorrect. I’ve now spoken to eBay twice, and they insist that the tracking number is wrong (which is true, because I don’t have a tracking number, only a shipment number). Without a tracking number, delivery cannot be confirmed. But because it was a small parcel, I don’t have a tracking number. Unfortunately, the buyer can’t confirm anything either. Can anyone help me with this?

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