Request for clarification regarding buyer protection cases | Members help members

bixtron · 2026-04-23T09:31:11.935000Z

Hello, I ordered 3 items from a seller. Total value €252.97. According to the seller, he shipped the wrong items on eBay. It was sent as a large letter. Delivery still hasn’t happened to this day, and the letter did not come from Berlin (item location). No communication from the seller. So of course I requested a refund for all 3 items through buyer protection. The following has now happened: Case 1:Looks fine, I guess. But why are the other two cases still being processed and I’m getting these messages from 2 different employees: What is that supposed to mean now? Has the seller been protected and has eBay covered the amounts? How did they arrive at €199? The amounts are: €89.99, €79.99 and €82.99. Thanks!

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Request for clarification regarding buyer protection cases | Members help members | eBay Germany