Help needed with purchase cancellation | Members help members

edler_wolf · 2025-12-13T14:52:10.922000Z

A buyer asked me to cancel (item number 336322297589) because he is having problems with checkout when paying. It doesn't work. I don't know what options people can select when they request to cancel a purchase, but it said there: reason for cancellation: incorrect payment information. I'm getting pretty fed up with all the false messages. I have a commercial education, and there you learn that EVERYTHING has legal consequences. So I rejected the cancellation of the purchase. Then comes another false message saying that it was too late to cancel, even though I couldn't make any selection. That's just as unacceptable. Because of this, I've already had some really bad misunderstandings with buyers! Now I wanted to cancel the order myself in the eBay menu under Orders. There I can choose a reason, e.g. the buyer asked for cancellation. But this was rejected with the explanation that a cancellation already exists, which is not true since I rejected it. I urgently ask for help from support so that I can now still cancel the purchase with the correct reason. Thanks!

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Help needed with purchase cancellation | Members help members | eBay Germany