Request for review: voucher cannot be redeemed | Members help members

rueckh-44 · 2026-04-06T19:36:44.860000Z

Hello eBay team,I am asking for a renewed and thorough review of a matter in connection with the seller, especially also in the context of a current post by the seller in the eBay forum.I purchased two Lidl vouchers. One worked properly.The second voucher initially showed a balance of €100 and the status “active”. However, when I tried to redeem it in the store, it was rejected with the message “card has been closed” and could not be used.Important: At that point, despite the displayed balance, the voucher was not redeemable.Only after this failed attempt did the status change to €0 and “inactive”. I did not successfully redeem it at any point.The seller publicly claims in the eBay forum that buyers redeemed the vouchers and then requested a refund. That statement is demonstrably not true in my case, because the voucher was technically not accepted even on the first redemption attempt.Additionally, there are the following irregularities:Subsequent change to the item description (validity date was shortened after purchase)Several similar negative reviews with the same problem (voucher not redeemable / inactive)Attempts by the seller to have these reviews removedParticularly relevant is that a correctly redeemed voucher still remains shown as “active” with €0, while the affected voucher was completely deactivated (“inactive”). This indicates different handling.I therefore explicitly ask for:-Review of the discrepancy between the seller’s statements and the actual technical behavior of the voucher-Review of the origin and validity of the vouchers offered-Review of the subsequent change to the offer details-Review of the comparable negative reviewsEnsuring that justified reviews are not removedFor me, the voucher was objectively unusable and therefore did not match the item description.I ask for a careful review of the entire matter, taking all of the points mentioned into account.Thank you very much.

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Request for review: voucher cannot be redeemed | Members help members | eBay Germany