Request a callback from eBay?

Question

Return status is "already shipped," but that's not true. chatbot isn't any help, calling either. eBay is supposed to call me, but how?

sout_4198 · Answer

as mentioned, already tried the phone number, with a completely useless response from the bot. Tried emailing customer service, same result.

Tried the chatbot "callback" and "callback" several times without success.

Your suggestion to enter "employee" several times actually brought a call from a real person on the third try, who corrected the shipment status and the cost issue to my complete satisfaction. Many thanks for the tip!

meinehexe11 · Answer

Hello, hello. Labels purchased via eBay are always set to shipped status. Annoying, but unfortunately that’s always been the way it is.

bootyooty · Answer

You can enter “callback” or “employee” into the chatbot a few times, then it actually works too @sout_4198

On the other hand, ebay of course has full legal notice information with contact details, and you can also find a phone number there.

You’ll have to search for it yourself, please, the linking is not allowed by ebay.