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Complaint Regarding Partial Refund and Seller's False Claim
Summary: kardelen-aise reported returning an item in its original packaging but received only a partial refund from a seller. They expressed frustration with eBay for closing the case and deleting their negative review of the seller. verena@ebay is looking into the matter and explains that some sellers can deduct refunds if items appear used or damaged. kardelen-aise is unhappy with the seller's honesty and seeks a review of the case by eBay. Another participant mentioned that some of kardelen-aise's reviews might violate policy, which kardelen-aise acknowledged, explaining their emotional reaction to perceived unfairness.
I returned the purchased item to the seller unopened and in its original packaging. The seller had previously confirmed to me that he would refund the full purchase amount. However, he only refunded part of the amount.
The seller is now claiming that the package or the item was not in its original condition. This is not true. I returned the item unopened and in its original packaging. I consider the seller's behavior dishonest and unfair.
What I find most disappointing is that eBay is supporting such a seller. eBay has closed the case, which means that I am unable to recover the remaining amount that is still owed to me. In addition, eBay deleted the feedback/review that I had written about the seller.
I strongly disagree with this decision and would like eBay to review the case again. I am simply asking to receive the remaining amount that I am entitled to.
I kindly ask you to reconsider the case and investigate the seller's claim carefully.
verena@ebay
MentorAug 9, 2026 at 1:40 PMThank you very much for your feedback, @kardelen-aise !
It is correct that some sellers on eBay have the option to deduct a certain amount from the refund if the item is returned, for example, used or damaged. If you believe that you are entitled to a full refund, you could have involved us in the return request. This was also communicated to you in the email about the partial refund. Unfortunately, you did not do this.
I can see that instead you requested a refund for the item from your payment provider. As a result, the item is no longer covered by eBay Buyer Protection and the case was automatically closed. Unfortunately, we no longer have any options to act here either.
The reason your feedback on this transaction was removed is that it violated our Feedback Policy.
So that your feedback is not removed in the future, I recommend that when leaving future feedback you stick to the relevant policy.
Best regards
Verena
perfect-sally
MentorAug 9, 2026 at 12:42 PMWell, if you rate like that, you can’t be surprised when reviews get deleted. Quite a few of your other submitted reviews also violate the review rules! It’s just a shame the sellers didn’t fight back, because otherwise quite a few of those would have been deleted too.
kardelen-aise
OPAug 9, 2026 at 12:52 PMThank you for your comment. You are certainly partly right, and I understand that reviews have to comply with certain rules.
However, I also hope that you can understand my situation. When you feel that a seller has not acted honestly or fairly, it is understandable that you may react emotionally or angrily at first.
In my review, I simply wanted to describe my personal experience and point out that I felt the seller’s behavior was dishonest. It was not my intention to attack anyone without reason or to deliberately violate the review rules.
I therefore hope that you can also understand my point of view.
perfect-sally
MentorAug 9, 2026 at 1:45 PMI can understand your point of view well; what I don’t understand is that there are more and more of these sellers, and unfortunately on both sides - private and commercial.
If private sellers are a bit annoying about it, I can, depending on the situation, understand that to a certain extent, but the commercial ones really aren’t going out of their way when they respond in the customer’s interest.
If, in the end, users turn away from eBay, no seller benefits from that.
verena@ebay
MentorAug 9, 2026 at 12:25 PMHello @kardelen-aise ,
Thank you very much for your post!
I’d be happy to take a closer look at your return request. Please send me the item number for this.
Thanks for the tag, @voli-maus . ❤
Best regards
Verena
kardelen-aise
OPAug 9, 2026 at 12:38 PMeBay-Artikelnr.:127870833687
Thank you very much for your quick response.
It is not necessarily about getting my money back. What concerns me is that the seller is not being honest. I really did not open the package and returned it immediately.
If the item was supposedly not in its original condition, why did the seller not contact me or provide me with any evidence of this?
If I had known that I would only receive half of the amount back, I would have been happy to keep the item.
I would like to sincerely thank you again for your support and for your multiple responses.
I would also like to sincerely thank you again for your support and for getting back to me several times.
voli-maus
MentorAug 9, 2026 at 12:17 PMHello @kardelen-aise ,
the lovely @verena@ebay is looking into it and will reply here.