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Critical System Bug: Sept 13 Listings Stuck Dual-Active/Inactive / Sold Missing in Orders / SR# 1-508680571078
My auctions from September 13th are stuck in a critical system bug: both sold and unsold listings show up as active AND inactive. Sold items do not appear in my 'Orders' section, and buyers cannot see or pay for them on their end.
Multiple messages & calls: I have sent numerous messages and made a call where I was promised a resolution within 3 days. It has now been over two weeks with no fix.
Manual fix proven possible: During my call on Sept 18, an agent was manually unfreeze ONE item in less then minute, proving that the issue can be resolved manually on an item level.
No updates for 5 days: The last email I received was 5 days ago (Sept 24), stating the case was escalated to the back-end team. Since then, there has been zero progress or communication.
Since automated scripts have failed and the back-end team has not resolved this after two weeks, please have a supervisor or senior support manager manually refresh and unfreeze all remaining listings from September 13th so buyers can complete payment.
Buyer lost due to eBay's negligence: Due to this issue dragging on for over two weeks without a fix, I have already lost a buyer for a sold item who gave up waiting.
Account: and12three
Ticket: SR# 1-508680571078
