Defect after 1.5 years | Members help members

baden2201 · 2026-01-12T08:59:40.117000Z

Hello everyone, I was an eBay Plus customer for a long time and will probably soon say goodbye to eBay for good, because the service and help at eBay have become outrageously bad. But maybe you can help me:In July 2024, so about 1.5 years ago, I bought a cover for a porch swing. The seller is willing to refund me the purchase price. But he asked me to file a buyer protection claim so that he has the technical option to refund the purchase price through the system (and thus presumably also get his paid fees back). Now I can’t find the option to file a buyer protection claim anywhere. The seller also isn’t technically given any option to refund the purchase price. The (not exactly intelligent) chatbot doesn’t have a solution for questions like this either. I couldn’t find a way to contact eBay directly. Can you help me?

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