Defective item – repeated defect, seller is not responding | Members help members

fmikh38 · 2026-02-04T16:53:33.687000Z

I bought a thermostatic shower mixer that broke after less than a month. The seller sent me a replacement, but that one broke soon too. I contacted the seller several times to get a refund, but so far I haven't received a response. Since this is a recurring problem and the seller isn't responding, how can I manually open a case with eBay and request a refund when eBay says that 30 days have passed since the original delivery and returns are not possible? The seller probably just dragged out the 30-day deadline. Can anyone give me some advice?

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Defective item – repeated defect, seller is not responding | Members help members | eBay Germany