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Defective Dyson battery after 4 months / Chinese seller does not respond
Summary: c4470 shared concerns about a defective Dyson battery purchased from a Chinese seller on eBay, which failed after 138 days. Attempts to claim through the seller, eBay, and PayPal were unsuccessful due to misunderstandings about warranty processes. petersmodellbahnstuebchen and perfect-sally clarified that warranties are handled by manufacturers, not sellers, and recommended caution with purchases from international sellers. c4470 expressed regret about buying electronics through eBay, while perfect-sally reiterated that consumer rights must be pursued independently of the platform.
I bought a Dyson battery in April. When it was delivered, I saw that it had been shipped directly from China.
After the battery broke after 138 days, I tried to contact the seller to claim warranty on this battery.
Of course, with no result, I received no reply.
I involved PayPal; today the decision was made in favor of the seller, because I couldn’t choose the correct option in the conflict resolution categories. "PayPal doesn’t know a warranty case either"
Ebay is also not exactly a help when it comes to warranty issues, and I can’t find any way to file a claim through Ebay either.
Can someone give me a tip on how to enforce your rights in a warranty case!
perfect-sally
Mentor2 weeks agoFirst of all, sellers don’t provide warranties either; only manufacturers do that.
And if PayPal has already been involved, there’s nothing left to do on eBay anyway, even if that would ever have been possible.
You have to enforce your consumer rights yourself; that’s not eBay’s job.
On eBay, you could file a complaint within 30 days of the delivery date and make use of buyer protection, but that deadline has long since passed.
c4470
OP2 weeks agoThanks for the info.
A lesson for the future for me: no more buying electronic devices on eBay.
perfect-sally
Mentor2 weeks agoI wouldn’t know what eBay would have to do with this now. You didn’t buy on eBay, but from a Chinese seller.
And the platforms are simply not responsible for consumer rights.
petersmodellbahnstuebchen
Mentor2 weeks ago · EditedHi @c4470
for warranties, it’s not the seller but the manufacturer who is responsible.
The seller only offers a statutory warranty.
Since you only opened the case after > 138 days, eBay is out of the picture here.
As far as I know, you can’t open a warranty case with Paypal either.
You’ll probably have to enforce your consumer rights outside of eBay. Whether that’s likely to be successful with a Chinese seller is another matter.
Take it as a learning experience and check your sellers very carefully before buying in future. With me, all the warning lights go on with a Chinese seller. I’d rather spend one or two euros more and buy domestically,
Best wishes from the Baltic Sea
Peter
c4470
OP2 weeks agoThanks, you learn from mistakes.