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The buyer cannot confirm receipt of the item because there is no corresponding option for it.
Hello, what should I do in this case? The buyer wants to confirm receipt of the item and even sent me a screenshot, but there is no corresponding option on their side. How can we confirm delivery anyway so that the payout can be made? Thank you very much for your help.
5 comments
voli-maus
Mentor1 month agoHello @salvo-onolfo ,
ebay doesn’t have the "Item received" option.
You shipped without a tracking number, so you’ll have to wait longer for the payout of the amount.
salvo-onolfo
OP1 month agoI have a tracking number but it just says status open and nothing else. The buyer has already rated that the goods are in order, how can I get in touch with customer service and not with AI? Thanks
voli-maus
Mentor1 month agoYou can find a phone number in the legal notice on ebay.
voli-maus
Mentor1 month agoThe tracking number is stored with the sold item, I assume, @salvo-onolfo .
salvo-onolfo
OP1 month agoI managed to write to customer service, let's see what they say, thanks