The buyer wants to return an item after using it. | Members help members

nath6580 · 2026-02-27T09:16:22.298000Z

The buyer has received the items and even left me a good review on my page saying that the items arrived in perfect condition. Suddenly I receive a return request; he now wants to return the item. The buyer used the item and filled it with hot water. (That’s how he described it to me in the chat). After pouring in hot water, a crack apparently formed in the teapot. I shipped the item without this crack and in perfect condition. Now the buyer is demanding a full refund of the purchase price or a return, so that I have to bear the return shipping costs - after he has already used my item. I do not want to take the item back like this. I offered him a partial refund. However, he declined that. I ask for clarification. I do NOT see myself in the wrong here! The item broke after use. I do not accept any refund claims for that. Please respond quickly. What can I do? Thank you very much. Please help from the Ebay support team!

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The buyer wants to return an item after using it. | Members help members | eBay Germany