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The status of the delivered shipment has not been updated.
Hello,
I would ask you to manually update the order status. The buyer has already received the package, and DHL tracking already confirms delivery.
Thank you very much!
xenia-akn
Posted Jul 15, 2026 at 5:40 PM · Edited Jul 15, 2026 at 5:40 PM·Last reply Jul 16, 2026 at 6:40 AM
3 comments
alena@ebay
MentorJul 16, 2026 at 6:40 AMHi @xenia-akn unfortunately there's an issue on our side here. I've added you to the technical ticket that you’re affected by. Please just keep trying again over the next little while, and thanks for your patience.
Best, Alena
selina_b@ebay
Hello @xenia-akn ,
Thank you very much for your post.
I have gladly forwarded this to the specialist department. Please be patient here; we will let you know as soon as we receive a response.
@perfect-sally Thanks for tagging 🤗
Best wishes
Selina
perfect-sally
MentorJul 15, 2026 at 5:47 PMPlease mention the item number and an eBay rep will see what they can do for you.
@selina_b@ebay could you please take a look? Thanks