Link DHL account for returns | Members help members

biehls_bastelbude · 2026-04-15T17:39:26.426000Z

Hello,I have a question about the process "automated creation of return labels when linked to a DHL account".As part of the return process (and also in the account settings), I confirmed as the seller the link to my DHL account.Do I still need to do anything else in the return process besides accepting the return?The next step in the return process after "accept" is then "create return label".There you have the option "link DHL account", "upload" or "provide eBay label".How does the buyer get their return label?Is it automatically created and made available to the buyer when the link exists?I understood it this way: once the link to the DHL account has been set up, the label is created automatically and made available to the buyer as soon as I accept the return.But after accepting, I don't get any notice about it; instead the first option is again "link DHL account" (which I have already done several times).

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Link DHL account for returns | Members help members | eBay Germany