DHL parcel was not delivered | Members help members

superalbman · 2026-03-19T18:17:00.054000Z

According to the tracking, the package was not delivered. The buyer had opened a case for goods not received. Which, at first glance, makes sense from the buyer's perspective. For me as the seller, I now have the problem of having to argue with DHL.DHL now requires the recipient of the package to fill out a form stating that they did not receive the package. How do I get that to the buyer? On eBay I can only send text.I have not yet received a response to the request for the email address. This information should really not be shared via eBay anyway.What do I do now so that I get my money back?

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DHL parcel was not delivered | Members help members | eBay Germany