DHL shipping label is not accepted | Members help members

jausaede · 2026-01-19T18:24:00.529000Z

Hello, I sold an item via eBay to Austria last Friday, 16/01/2026.I then immediately bought and printed out a DHL shipping label via eBay to the address in Austria.The parcel is not accepted at the DHL branch because the parcel number is apparently already assigned.I noticed that the buyer, who has zero feedback, only registered newly on eBay last Friday as well.I suspect this is a case of fraud, as can apparently happen with shipments abroad, if I look at identical situations from other eBay users online. Unfortunately, I can't cancel the shipping label via the eBay platform. Why is that?How can I respond as the seller now? I would probably cancel the entire sale if eBay can't provide a new shipping label. Or what other reasons could there be? Thanks in advance

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DHL shipping label is not accepted | Members help members | eBay Germany