Three full refunds without return | Members help members

papierundpappe · 2026-06-29T19:39:05.533438Z

– and still three negative reviews. Is that really in line with eBay’s feedback system?I’ve been a seller on eBay for over 24 years and have never experienced a case like this.A buyer opened a return request for three different purchases, one for each. Although I didn’t agree with the complaints in terms of content, I decided to resolve all three cases completely in the buyer’s favor:100% refund of the purchase price for all three transactions.No return of the items requested.The buyer was allowed to keep all items.After receiving the full refunds, the buyer left three almost identical negative reviews. Among other things, they say:“seller only refunded a portion of the cost”This statement is demonstrably false. According to eBay’s transaction data, all three purchases were fully refunded — not partially.I therefore filed a request to remove all three reviews. However, all three requests were rejected with the same standard reasoning: the buyer had considered the item “significantly not as described.”But that wasn’t what my request was about at all.At no point did I ask eBay to evaluate the buyer’s opinion of the condition of the items. My objection referred solely to the demonstrably false claim that only a partial refund had been issued.My question to the community is therefore:How can a public review remain up even though it contains a statement of fact that contradicts eBay’s own transaction data?Has anyone experienced a similar case or has any advice on how to have such a decision reviewed again?Thanks for any objective assessment.

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Three full refunds without return | Members help members | eBay Germany