Urgent: Refund for order 16-13870-09784 not possible - bank account is blocked | Members help members

alr4781 · 2025-12-02T16:48:49.597000Z

Dear Sir or Madam,I am contacting you regarding an urgent matter concerning a return that I am unable to complete.Transaction details:• Item: Apple MacBook Air 13.6" 2025• Order number: 16-13870-09784• Refund amount: €700.00• Return shipment (DHL tracking): 235406087184 (item has been delivered)The returned item has already been received by me, and I would like to initiate the refund to the buyer.However, when I try to process the refund, I keep receiving the error message: "Your refund could not be processed. Please add a payment option for refunding the buyer."Important information about the payment method:My bank account (N26, ending in 0053) is fully entered and confirmed in my eBay account as "Preferred for payouts" and "Preferred for selling fees." Nevertheless, the system is refusing to process the refund. No debit request has been sent to or declined by my bank account (N26) either.As the return date (Dec. 4) is approaching soon, I urgently request a manual review and immediate initiation of the refund of the withheld amount of €700.00 to the buyer.

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Urgent: Refund for order 16-13870-09784 not possible - bank account is blocked | Members help members | eBay Germany