Urgent review: Missing package | Members help members

andrew_pk · 2026-03-18T11:56:30.752000Z

Dear eBay team,On 06/03/2026, the buyer ordered and paid for an item. On 09/03/2026, I personally dropped off the package at Hermes. Due to a system error with the original label, a new one was created. The shipping confirmation is available, and the tracking number has been provided.The buyer claims not to have received the package. Hermes confirms that it has not been collected so far. I shipped the parcel properly and covered the shipping costs of €5.79.I am requesting that eBay immediately check where the package is and not initiate any refund until the situation has been clarified. This is to prevent the buyer from receiving both the money and the item.Please respond promptly.Kind regards

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Urgent review: Missing package | Members help members | eBay Germany