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E-Bay get a human voice on the phone
Summary: dordetine is having problems with a seller over a defective hot plate bought through eBay. The seller is repeatedly asking for videos and for it to be sent to different email addresses, which is delaying the refund. dordetine is looking for support from eBay to resolve the issue and asks how to speak on the phone with a human customer service representative. petersmodellbahnstuebchen suggests using the chat bot to ask for a "representative" or "callback," or using the phone number in the legal notice/imprint.
Hello.
My concern: I bought a cooktop on May 15, 2026. Unfortunately it broke down this week, so I missed the return deadline.
The seller asked for a little video as proof. I filmed it, and you could see that the temperature was displayed, but the heating element was dead. Normally, when the temperature rises, the center of the cooktop turns red.
Back and forth, for days with the seller. At first he wanted my private email address, then that I send the video to an email address he provided, and the circus started all over again the next day. Ask for a video, then an email address, then send everything to a specific email address he gave. A China email address. Nothing bad, but I don't want to lose eBay protection. Everything I sent went via eBay. My feeling is that this will never end.
The eBay assistant doesn't help at all, so I want to speak with a human who reads the whole dialog with the seller and gives me some advice.
I don't want a discount, just my money back so I can order another cooktop from a different seller.
Can someone explain to me how I could reach a human brain on the phone? And a human voice, of course.
Thanks in advance.
perfect-sally
Mentoryesterday at 10:15 AMIf you bought on May 15, you no longer have any buyer protection at ebay either way. Ebay is not responsible for your consumer rights!
You can only try whether anything is still possible through the payment service provider.
petersmodellbahnstuebchen
Mentoryesterday at 9:35 AMHi @dordetine
If you tell the chat bot in the help section "employee" or "call back" (if necessary several times), it should work.
Alternatively, there is also a phone number in the legal notice.
Best regards from the Baltic Sea
Peter