Email delivery via external system | Members help members

popken-fashion · 2025-09-23T14:19:28.346000Z

Hello everyone,we are currently failing because we would like to handle our customer inquiries via the external email system Genesis so that we can, if necessary, also pass them on to our external customer service staff.We do get as far as the emails from eBay arriving in our tool, but our replies do not arrive at eBay, and I am unfortunately at the end of my rope as to how we can get this whole thing working.My current thought is that we are not getting any further with our existing email addresses because they work with forwarding and therefore the outbound email address is different from the inbound email address. So my plan would be to set up a new email address that functions exclusively as a mailbox within the Genesis system, so that the inbound and outbound email are identical and our customer service can handle the messages via the tool.If anyone has experience with similar email tools or the like, I would be happy to hear back.

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Email delivery via external system | Members help members | eBay Germany