Turn on eBay button is missing | Members help members

eduehr_10 · 2025-09-10T08:50:50.601000Z

Hello everyone, because of a dispute with the seller, I’m trying to involve eBay following this guide:https://www.ebay.de/help/buying/returns-items-not-received-refunds-buyers/ebay-einschalten-damit-wir-ihnen-helfen-fr-kufer?id=4701However, there isn’t even an “involve eBay” button here, and I can’t find any other way to activate it somehow. The chat bot is also completely useless.I’ve now activated a return because of defective delivery. The supplier offered a €50 credit, which I had already rejected when we were in direct contact. I rejected it again, and now I’m supposed to send the item (960kg) back myself?I urgently need to involve eBay here, but somehow as a customer it’s made **bleep** hard for me.

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Turn on eBay button is missing | Members help members | eBay Germany