Hello everyone, Maybe someone here will actually read my case instead of sending automated replies.Here’s the situation:Buyer buys itemI ship item Buyer receives item 1 day laterBuyer sends item back for no reasonNo delivery from Hermes after 1 week. I ask Hermes, reply: "Sorry, it’ll arrive soon"Suddenly a message from eBay: "Case opened because no return shipment, we’ll take care of it"? I didn’t open any case.Since the item is supposedly coming soon according to Hermes, I want...

@simplethinking Hey. 🙂 I was happy to take a look at that. You contacted our email support on 16/09 regarding the return because you had not yet received the item back at that time. My colleague told you that he had initially paused the return for 10 days for that reason. As soon as we are involved in a return, it automatically becomes a return case and the option for you to initiate the refund yourself disappears. The credit for the fees was already initiated by my colleagues on...

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