eBay vehicle parts promise - return

Question

Hello,I bought an engine compartment insulation for my vehicle, which turns out does not fit the vehicle.The return request was accepted as part of the eBay vehicle parts promise, and I received a QR code for the return with Hermes.However, the Hermes parcel shop will not accept the return because of the dimensions.The package was delivered by DHL. How can I get a DHL return label?Unfortunately, the chatbot can't help here any further and I  haven't found any other way to contact...

selina_b@ebay · Accepted Answer

Hello @mailhn7s,    Thank you very much for your contribution.    You will shortly receive an email with further information.    @meinehexe11 Thank you for marking 🤗   Best regards  Selina