eBay case in favor of the lazy buyer | Members help members

dfb4ever · 2025-12-17T09:40:33.870000Z

I'll try to keep this short.For anyone who wants to read up on it https://community.ebay.de/t5/Mitglieder-helfen-Mitgliedern/Artikel-kam-besch%C3%A4digt-beim-K%C3%A4ufer-an-Dieser-wollte-einfach/m-p/5002913#M203410 Buyer buys something. It arrives defective. Buyer reports it. So far, so good.I ask the buyer to file a transport damage report. He declines. I fill out the report for him.Buyer says on 7/12 that he is taking it to a DHL branch.By 12/12 no response, then the notice that the goods will be sent back to me.Goods arrive back to me completely destroyed, without a transport damage report from the buyer despite being assured. eBay rules in the buyer's favor. I filed an appeal. The appeal was rejected because it is the same item that had been broken before. That it now arrived at my place in two halves (which was not the case before with the buyer) doesn't matter.eBay made it very clear to me by phone that they are above German law (transfer of risk for private individuals AT EBAY remains with the seller until the end) That I filled out a report and the buyer also received it is equally irrelevant. Let's summarize briefly. Buyer does nothing, seller tries everything in his power and ends up looking like the idiot 🙂 Thanks eBay

Discussions

eBay case in favor of the lazy buyer | Members help members | eBay Germany