Ebay credits will not be refunded | Members help members

oxerthans · 2026-02-10T22:22:55.116000Z

Hello community...please help me get my money or credit back.The following situation applies:After I’ve now had the 6th employee on the phone and the problem still hasn’t been fixed, here is my written account.I wanted to make a mobile phone purchase through the app early on 28/11/25.There was a credit of 184.50 euros in my account.I put the item in the cart and later went to the cart and paid. A pop-up opened where I could redeem 5% of the item value as a voucher, which was 37.75 euros. It showed this to me as well. I also used my credit of 184.50 euros and wanted to handle the remaining amount of 532.75 euros through Klarna installment payment.Up until that point, Klarna itself was showing me everything correctly, so I assumed my order had gone through.Only after I wanted to show the order to my daughter did I see and read your message that the order could not be processed.Now my problem..my existing credit of 184.50 no longer appears anywhere.I also can no longer enter the 5% for a new order, see screenshot attachedI ask for the quickest possible correction of the error and for your leniency, as I made no mistakes in the ordering process.So far, only one single eBay employee on the phone took the incident seriously and checked all parameters, saying that there was apparently a technical problem, but I didn’t need to worry, the credit was still there. At first I was told..It takes about 2-4 weeks until the credit is back in my account...More than two months have now passed and nothing is happening.I now hope that I am in the right place here and that I can get my credit back.Regards

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