ebay doesn't adhere to its own principles - No buyer protection | Members help members

fleedwoodmac · 2026-04-27T10:33:25.573000Z

On ebay, electric ceiling lamps are being offered that neither have a CE mark nor a nameplate. These lamps are controlled via an app and remote control, so they are equipped with electronics and have a transmitter and receiver. According to ebay's principles, these devices should not be sold.It is fundamentally concerning when Chinese products for mains operation with 230V are sold without any labeling. There are no possibilities to verify the safety of the product. Furthermore, it is questionable whether there is any insurance coverage at all if, for example, a fire breaks out because the device burns without a CE mark. It is also not guaranteed that these transmitters do not interfere with, say, pacemakers, telephones or other devices in the house that are susceptible to interference. All these points are checked during a proper examination of devices according to the EU Machinery Directive to ensure that only safe devices circulate. The CE mark and the associated declaration of conformity are at least an indication that devices with a CE mark are potentially safe.So if ebay does not stop the sale of such devices without a CE mark and nameplate after reporting the defect, ebay shares culpability if such devices cause personal injury and property damage. My trust in buyer protection has been so sustainably damaged that I will think twice in the future about whether to buy goods from ebay or rather from a provider with better customer service.Unfortunately, the CE mark is not always correct. With a motorized screen with a metal housing and CE mark from China, the protective conductor was fed into the housing but not connected to it. This means that in the event of a fault, 230V could have been present on the metal housing and neither the fuse nor the RCD would have tripped. Touching this housing in the event of a fault could have ended fatally. However, the seller of this screen was so understanding that he accepted the return without a problem.

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