eBay canceled a sale of mine, even though it had already been completed two weeks ago | Members help members

ruholzenthal · 2026-04-13T06:07:10.488000Z

hello, eBay cancelled a sale that was already two weeks old and where the item has been delivered. "We had a problem with the buyer's eBay accountGood day ruholzenthal,we would like to inform you that a bid for the following listing was cancelled due to a problem with the buyer's eBay account: (item title) you are disappointed, but unfortunately the buyer xxx969xxx is no longer registered with eBay and for this reason we had to cancel all open transactions.Please proceed as follows:If you have not already done so, you should not complete the purchase and not send the item to xxx969xxx.Do not communicate any further with xxx969xxx, especially if this user contacts you outside of eBay. If xxx969xxx requests a payment or a refund, do not send any money without first contacting eBay. If the payment has already been processed, we have not yet initiated a refund because you may have already shipped the item.If you have already shipped the item, contact the shipping service to find out whether you can stop the delivery so that the item is returned to you.If your listing has ended, you can relist your item.We are happy to help you. If you have any questions, you can contact us at any time."now I'm stuck with the AI and can't find a solution

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eBay canceled a sale of mine, even though it had already been completed two weeks ago | Members help members | eBay Germany