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eBay account restricted
Summary: tito-express reports that their eBay account has been restricted for two weeks and payouts have been frozen, without any clear communication or explanation from eBay. Despite their long-standing partnership with eBay, they are being told to be patient while a review is underway that has no defined timeframe. vera@ebay explains that eBay uses review procedures to ensure security, but without specific details. The situation has dragged on for weeks and tito-express is considering legal action because of the significant financial strain, as 60,000 euros are now blocked. Several participants are trying to get eBay representatives’ attention in order to resolve the issue.
Hello, our account on ebay.de has been restricted for 2 weeks and payouts are being withheld. When asked, they say the account is being reviewed, and that a message was sent. But that message does not exist. When we asked the contact person, they said the account is being reviewed in America and that it would take as long as it takes...
Does anyone else have this problem?
tito-express
OP1 month agoHello Samantha, sorry but i dont think so...
Your payouts are currently being held back because your eBay account is restricted. Information about your account status can be found in My eBay under Messages.
But the link to the message is not working. So even if the account get checked, why dont we get a message saying why?
best regards
Sven
samantha@ebay
·1 month agoHello @tito-express
Unfortunately, it’s the case that the colleagues check the account and then you’ll be informed about the result. So this means waiting, even though that’s of course very unsatisfying.
Thanks for the tag @perfect-sally
Best regards
Samantha
petersmodellbahnstuebchen
Mentor1 month agoHey @tito-express
maybe the lovely @anna_s@ebay can give you current information, thanks Anna. ❤️
Best regards from the Baltic Sea
Peter
tito-express
OP1 month agoHey Peter, thank you very much. Would be very helpfull if Anna could take care. It is starting to get a huge problem. 60.000 EURO are blocked without giving us any reason. This is hurting our cash flow alot. We are not getting the goods we sell on ebay for free. Nobody is really replying our requests. We are ebay Partner since 20 years and only get standard answers like "please be patient, the checking will be finished soon". But nobody can tell us which checking at all...
perfect-sally
Mentor1 month agoSince Anna didn’t see the tag or it didn’t come through, I’m marking
@samantha@ebay so she can maybe take another look.
petersmodellbahnstuebchen
Mentor1 month ago@perfect-sally
Hi Thomas,
thanks.
Best regards
Peter
perfect-sally
Mentor1 month ago@petersmodellbahnstuebchen
Hi Peter,
no problem. Apparently it’s not just me where marks aren’t seen or don’t come through.
If I see something like that, I’m of course happy to help.
Best regards from the hot, wild south
Thomas
tito-express
OP1 month agoThank you
tito-express
OP1 month agoWe are waiting 8 weeks now....
tito-express
OP3 months agoThank you for your nice words and explanations. But you should have checked our account first. We are ebay seller since almost 20 years with more than 1 Mio positive reviews. I am more than aware that sellers need to be protected. It seems theres days the bigger issue is that sellers need to be protected from ebay. And i want to say it again, if ebay needs to do internal checkings about anything there is no problem about it. But do you have a reasonable explanation why during this time ebay needs to block our money now for two weeks? It does not make sense. I am seeing ebay as a partner since 20 years and together we did alot of turn over. But i cannot let my "partner" hurt my business by blocking my money. We need this money to keep delivering goods to ebay's costumers. Block us and you block yourself... Tomorrow exactly two weeks are over. I will wait until tomorrow and then i have to let our lawyer clear this case. Not because i want to (i think it is totally uneccessary) but because i have to in order to make sure there will be nor further damage to our company.
tito-express
OP3 months agoOK i can understand that. But what i don't understand is: 20.000 EURO blocked and amount growing, no info why and how long it will take. Sorry but our suppliers, DHL, workers don't have understanding that we pay them later... Ebay is keeping it to easy for themselves in such a case. Clear communcation is needed and transparency. Ebay needs to check the accounts = fine, but with information why and how long please...
vera@ebay
·3 months agoHello @tito-express ,
Thank you very much for your post.
There are various reasons that can lead to a delay in your payout. eBay applies certain principles and procedures to protect buyers and sellers and to ensure compliance with applicable laws. If necessary, we will ask you for additional information. The process is part of banks' internal control systems, especially with regard to transaction verification.
Please be patient until the review is complete. It's impossible to say how long the review will take.
@perfect-sally thank you very much for the tag 😊
Best regards
Vera
perfect-sally
Mentor3 months agoHello @vera@ebay can you take a look please? Thanks