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eBay leaves me out in the rain
Summary: tschulsch reports difficulties enforcing rights under purchase agreements with two sellers on eBay. One of the sellers no longer responds, while the other has disabled receiving messages. The buyer feels let down by eBay, since buyer protection no longer applies either and no support is being offered. petersmodellbahnstuebchen explains that eBay buyer protection is limited to 30 days. Another participant points out that eBay has no influence over sellers' messaging options.
I, as the buyer, fulfilled my purchase contract for 3 promotions with 2 dealers.
The difficulty is that I can enforce my rights. Let alone communicate with the dealer.
A no longer replies, B had a setting saved from the start that says:
"Unfortunately, this seller has chosen not to receive messages."
I think that’s awesome, the insurer of the product refuses to process it, and I’m supposed to contact the dealer:
"Dear customer, we understand your frustration with the current situation. However, please note that the warranty we offer only comes into effect after the expiration of the statutory warranty period of two years. As long as the device is still within these first two years, responsibility does not lie with us, which is why we unfortunately cannot offer you any support in this case. We therefore recommend that you continue to contact eBay directly to obtain a solution to the existing problem. If this is not successful, you should try to contact the manufacturer of the device directly and assert your claims there."
I got no response from eBay. In case A, I then acted by registered letter with proof of delivery. NOTHING. I included the entire correspondence with the dealer, whose last sentence was (from 25/03/2026): "Good day, thank you very much for contacting us. We apologize for the longer processing time of your complaint.We will send you detailed information about the current status of the complaint tomorrow lassen. With kind regards"
for as long as I can remember I’ve been fighting against two sellers and 1 x ebay.
You can buy everything here, but heaven help you if you have a problem. Ebay systematically suppresses help. And eBay also doesn’t open real mail.
Is it only like that in Germany?
petersmodellbahnstuebchen
Mentor2 weeks agoHi @tschulsch
Buyer protection on Ebay is limited to 30 days.
After this time, unfortunately, you have to assert any possible warranty claims outside of Ebay.
Best regards from the Baltic Sea
Peter
tschulsch
OP1 week agoThanks, I already understood that...
but not this: "Unfortunately, this seller has chosen not to receive messages."
voli-maus
Mentor1 week agoHello @tschulsch ,
ebay has no influence on the sellers' settings.
petersmodellbahnstuebchen
Mentor1 week agoHi @tschulsch
from a seller’s point of view, in my case commercial, I also don’t understand this setting.
I often get messages from potential buyers who, for example, ask what terms I can offer them when buying several items.
With this setting you mentioned, I would miss out on such deals.
Best wishes from the Baltic Sea
Peter