eBay rejects the appeal as unfounded, although the item is defective / does not match the description | Members help members

rotkaeppchen66 · 2026-07-03T13:48:23.916314Z

Hello,I ordered a brush set and received it. Listed for all kinds of paints. Nitro paints, water-based paints, etc.The brushes were delivered late. Because of the delay, I asked about it. I don't know why it became a case.Anyway, I used the brushes a bit later and when cleaning them, they started to disintegrate. The seller hasn't responded after 3 emails. I can't open a case because a case about the late and then eventually delivered item was already closed. I also can't appeal, because this feature isn't supported.https://www.ebay.de/itm/296974666239What can I do about this?(P.S. the seller is currently unreachable, but my emails were sent before that time)

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eBay rejects the appeal as unfounded, although the item is defective / does not match the description | Members help members | eBay Germany