Ask eBay to file a DHL tracking inquiry

Question

I am a private seller. A buyer wanted to return a product, and I issued him a return postage label via eBay accordingly, not realizing that this made eBay the sender of the goods. Now the package was marked as delivered according to DHL, but it never arrived with me. According to DHL, a DHL trace request can only be initiated by the sender, with a special sender tracking number that I do not have. If I enter my tracking number and the recipient ZIP code (or also the sender ZIP code) at http...

elke@ebay · Accepted Answer

Hello @wifi_trader ,   many thanks for your post. The specialist department reviewed the case carefully once again, but could not identify any anomalies. Please contact your buyer so that they can submit a tracer request with the shipping provider.   @perfect-sally thanks for the tag.   Best regards Elke