eBay Plus points suddenly in the negative! | Members help members

fendtastic · 2026-02-27T09:10:33.309000Z

Hello everyone,I have the problem that my ebay points are in the negative! Screenshot attached.I had 625 ebay points carried over from 2025, and then redeemed them together with 1217 points from 2026. Ebay deducted the points from 2026 as normal, but the “old” ones from 2025 simply disappeared and the same amount is being shown as negative (so -625 ebay points). I thought maybe it would all normalize over time, but the negative points haven’t gone away (for 3 weeks now), and new points I’ve earned are simply added on top of that, so now I’m at -335 points. If everything had gone normally, I’d be at 320 points now. Absolute no-go if you’ve paid €20 for an ebay Plus subscription and don’t even get the points credited, in fact they’re even deducted into the negative! Does anyone know what you can do about this? You can’t reach Ebay by phone (unfortunately!) and this AI assistant is a complete disaster.

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eBay Plus points suddenly in the negative! | Members help members | eBay Germany